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6 Tips For Dealing With Difficult Customers

Every business has to face customers who are unhappy, disappointed or frustrated. Finding a way to manage these situations is key to providing better service and protecting your business reputation. More than half of U.S. consumers tell others about their poor service experiences, and 43 percent say companies don’t work to keep their business, according to research by American Express.

Don’t let your company fall into this category. Follow these simple rules to help turn complicated customers into satisfied ones:

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