No matter how careful you are, it can happen: You may anger an important client by missing a meeting or making a mistake on a project or sale. When you’re a small business owner, a big goof-up with a customer could cost you their business or tarnish your reputation.
However, making a mistake with a customer doesn’t need to be a deal-breaker. Slip-ups can actually be an opportunity to solidify a relationship with a client — as long as you resolve the situation with honesty and integrity, says Phyllis Campagna, Chartered Business Coach™ and owner of Excelsis Performance Strategies. “The problem is rarely the error itself — it’s how you handle it,” she says.